Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from Modern Loom. If you're not happy with your order, we're here to help.

Eligibility

We accept returns within 30 days of the delivery date. To be eligible, items must be:

Unopened in original packaging
Undamaged
Unused

Items that have been opened, used, or show signs of damage are not eligible for return.

How to Initiate a Return

Contact us at support@modernloomdecor.com before sending any items back. Once your return is approved, we will provide return instructions.

Return Shipping & Delivery

Customers are responsible for all return transportation costs. The following options are available:

Drop-off: Customers may return items directly to our showroom at 8203 FM 1464, Ste. 1200, Richmond, TX 77407 at no additional cost.
Carrier return: Customers may ship items back via a carrier of their choice. All return shipping costs are the responsibility of the customer.
Scheduled pickup: If the original order was fulfilled via local delivery, we can arrange a pickup from the original delivery address. A pickup and re-delivery fee will apply.

Refunds

Once we receive and inspect the returned item, we will process a full refund of the original product purchase price to your original payment method within 5–7 business days. Please note that original shipping and local delivery charges are non-refundable.

Non-Returnable Items

Custom or special-order items are not eligible for return.

Questions?